Terms of Service

Last updated: 16.07.2026

1. Scope

These Terms of Service constitute a legally binding agreement between you and METROTEXT LIMITED ("METROTEXT", "we", "us" or "our") and govern your access to and use of mitronex.com, including all digital content, interactive features and services made available through the website.

METROTEXT LIMITED is a company incorporated in England and Wales under company number 16905638, with its registered office at International House, 101 King's Cross Road, London, England, WC1X 9LP. The website is operated by METROTEXT LIMITED. Questions concerning these Terms or the Service may be submitted to support@mitronex.com

Mitronex is a digital entertainment service that provides access to underwater-themed digital content, interactive experiences and related platform functionality. Certain features of the Service use internal digital interaction units known as M-Coins.

Users select Access Packages in order to receive access to digital entertainment content and platform functionality. M-Coins are allocated to a User's Account as part of the selected Access Package and may be used exclusively within the Service.

The Service is intended solely for recreational and entertainment purposes and is available only to persons aged 18 or over. It does not provide gambling, betting or wagering services and does not offer money, prizes, winnings, payouts, financial rewards or anything else with real or potential economic value.

By visiting the website, creating an Account, selecting an Access Package or otherwise accessing or using any part of the Service, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree to these Terms, you must not access, register for or use the Service.

These Terms apply to all Users of the Service. The Privacy Policy, Fair Play Policy, Coins Policy and any other rules, notices or policies published on the website form part of the legal framework governing the use of Mitronex and must be read together with these Terms.

We may revise these Terms from time to time. Where required, Users will be informed of material changes through the website or by other appropriate means. Continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply.

"Access Package" means a package selected by a User that provides access to digital entertainment content, interactive platform functionality and an allocation of M-Coins for use exclusively within the Service.

"Account" means a personal and non-transferable user profile created to access registered features of the Service.

"Closed Ecosystem" means the restricted digital environment in which M-Coins exist and may be used only within the Service. M-Coins cannot be used outside Mitronex, accepted by third parties or connected to external wallets, marketplaces, exchanges or payment systems.

"Digital Entertainment Experiences" means the recreational digital content, interactive activities, visual challenges, sequences, timing-based experiences, exploration features and other entertainment functionality made available through the Service.

"M-Coins" means internal digital interaction units allocated for use exclusively within the Service. M-Coins are not money, electronic money, cryptocurrency, stored value, a financial instrument, a payment instrument or a deposit. They have no monetary, transferable or redeemable value and cannot be withdrawn, transferred, gifted, sold, exchanged or converted into anything of economic value.

"Payment Provider" means an independent third-party provider that processes, authorises or otherwise supports payments made in connection with an Access Package.

"Purchase" means a payment made for access to digital entertainment services and platform functionality through an Access Package. A Purchase is not a deposit, wager, investment or acquisition of a financial product. M-Coins are allocated as an internal component of the selected Access Package and are not purchased as money or stored value.

"Service" means mitronex.com and all digital entertainment content, Digital Entertainment Experiences, Account features, M-Coins functionality and related services made available through the website.

"User" or "you" means an individual who accesses or uses the Service and satisfies the eligibility requirements set out in these Terms.

"Website" means mitronex.com.

3. Nature and Entertainment Purpose of the Service

Mitronex is a digital entertainment service intended exclusively for recreational and leisure use. It provides access to underwater-themed Digital Entertainment Experiences, including interactive content inspired by coral regions, submerged locations, ocean environments and exploratory digital activities.

The visual presentation, categories and interactive mechanics available through the Service form part of its digital entertainment content. Certain Digital Entertainment Experiences may include elements of chance, randomised visual outcomes, timing, sequences or user selection. However, no outcome can result in money, winnings, prizes or anything with real or potential economic value.

Users do not place bets, make wagers or risk funds when accessing Digital Entertainment Experiences. Payments made through the Website relate solely to Access Packages that provide access to digital entertainment content and platform functionality.

M-Coins are allocated to a User's Account as part of an Access Package. They may be used only within the Closed Ecosystem to access or interact with Digital Entertainment Experiences and related features.

M-Coins do not represent funds held for a User and do not create a financial balance, ownership interest, deposit, repayment obligation or claim against METROTEXT LIMITED. They are not accepted by third parties and have no function outside the Service.

M-Coins cannot be withdrawn, redeemed, transferred between Users, gifted, sold, exchanged or converted into money, cryptocurrency, goods, services, discounts, gift cards or any other form of economic value.

The use or consumption of M-Coins within the Service does not entitle a User to compensation, reimbursement, prizes, rewards, winnings, payouts or other benefits. Any visual result, score, progression indicator or other outcome displayed through a Digital Entertainment Experience exists solely as part of the entertainment content.

The Service does not provide cash prizes, cryptocurrency, physical goods, gift cards, redeemable rewards, financial returns or any other benefit with real or potential economic value.

The Service must not be used for commercial activity, financial gain, value transfer or any purpose inconsistent with its recreational nature. By using Mitronex, you acknowledge and accept that neither participation in Digital Entertainment Experiences nor the possession or use of M-Coins can generate any monetary or economic return.

4. Eligibility to Use the Service

You may access or use the Service only if you are legally capable of entering into a binding agreement and your use of the Service is permitted under the laws applicable to you.

The Service is provided solely for personal, non-commercial entertainment. You must not use the Service, an Account, Digital Entertainment Experiences or M-Coins for any business, professional, commercial, resale, promotional or revenue-generating purpose.

You are responsible for ensuring that your access to and use of the Service is lawful in your country of residence and in the location from which you access the Website. METROTEXT LIMITED does not represent that the Service is available, appropriate or legally permitted in every jurisdiction.

Access to the Service may be unavailable or restricted in certain countries or territories due to legal, regulatory, sanctions, Payment Provider, security or business considerations. We may refuse registration, reject a Purchase, restrict particular features or suspend access where we reasonably believe that providing the Service would be unlawful, expose the Company or its service providers to legal or operational risk, or conflict with these Terms.

You must not attempt to bypass geographic, technical or eligibility restrictions through a virtual private network, proxy, false location information or any other method intended to conceal your actual location.

We may request information or documentation reasonably necessary to confirm your identity, age, location, eligibility or compliance with these Terms. We may restrict, suspend or terminate access where the requested information is not provided, cannot be verified or appears to be false, incomplete or misleading.

5. Age Restrictions

The Service is intended exclusively for adults who are at least eighteen years of age.

By accessing the Service, creating an Account or selecting an Access Package, you confirm that you are at least eighteen years old and legally permitted to use the Service.

METROTEXT LIMITED does not knowingly permit persons under the age of eighteen to register for or use the Service. The age requirement applies regardless of whether a particular Digital Entertainment Experience is accessible without registration.

We may request reasonable proof of age at any time, including during registration, payment processing, an Account review or an investigation into suspected misuse. Access to the Service may be restricted while age verification is pending.

Where we reasonably determine that a User is under eighteen, has provided a false date of birth or has submitted false or misleading age-verification information, we may reject registration or restrict, suspend or terminate the relevant Account.

Any M-Coins associated with an Account terminated because the User does not satisfy the age requirement may be cancelled, subject to applicable law and any rights the User may have under the refund provisions of these Terms.

6. Account Registration and Personal Use

Certain parts of the Service may be available without registration. An Account may be required to access registered features, save favourite experiences, select Access Packages, receive or use M-Coins and access other functionality identified on the Website.

When creating an Account, you must provide accurate, current and complete information. You must update your Account information where necessary to ensure that it remains correct.

You may create and maintain only one Account unless METROTEXT LIMITED expressly authorises otherwise. Creating duplicate, misleading or unauthorised Accounts is prohibited.

An Account is personal to the registered User and is non-transferable. You must not sell, assign, share, rent or otherwise permit another person to access or use your Account.

You are responsible for maintaining the confidentiality and security of your login credentials. You must use reasonable security measures and must not disclose your password or authentication information to another person.

You are responsible for activity carried out through your Account where that activity results from your acts, omissions or failure to protect your login credentials. You must notify us promptly at support@mitronex.com if you become aware of unauthorised access, suspected compromise or any other Account security incident.

We may require you to reset your password, complete additional verification or take other reasonable security measures where we identify unusual activity or a potential threat to the Account or Service.

You must not use an Account to conduct commercial activity, advertise or sell products or services, transfer value, operate on behalf of another person or attempt to monetise access to the Service or M-Coins.

We may restrict, suspend or terminate an Account where registration information is inaccurate, the Account is shared or transferred, multiple Accounts are created without authorisation, security requirements are not followed or the Account is otherwise used in breach of these Terms.

7. M-Coins and Internal Digital Units

M-Coins are internal digital interaction units used exclusively within Mitronex to access or interact with Digital Entertainment Experiences and related platform functionality.

M-Coins operate solely within the Closed Ecosystem. They have no function outside the Service and are not accepted by METROTEXT LIMITED or any third party as payment for external goods or services.

M-Coins are not money, electronic money, cryptocurrency, stored value, a deposit, financial instrument or payment instrument. They do not constitute funds held on behalf of a User and do not create a monetary claim, repayment right or entitlement to any financial return.

M-Coins have no monetary, transferable or redeemable value. They cannot be withdrawn, transferred between Users, gifted, sold, traded, exchanged, pledged or converted into money, cryptocurrency, goods, services, discounts, vouchers, gift cards or anything else with real or potential economic value.

M-Coins may be allocated to an Account as an internal component of an Access Package after successful payment confirmation. The payment relates to access to digital entertainment content and Service functionality. It is not a deposit or purchase of money, stored value or a financial asset.

When M-Coins are allocated to an Account, the User receives a limited, personal, revocable, non-exclusive and non-transferable contractual right to use them within the Service in accordance with these Terms and the Coins Policy. No ownership right or proprietary interest in M-Coins is created.

The number of M-Coins displayed in an Account is an internal platform record and does not represent a cash balance, account balance held for safekeeping or amount owed by METROTEXT LIMITED.

M-Coins may be used, deducted or adjusted only through functionality made available within the Service. Their use cannot result in prizes, winnings, payouts, financial rewards or any other economic benefit.

M-Coins must not be transferred between Accounts or Users. Account sales, secondary markets, external exchanges and any attempt to buy, sell, trade or monetise M-Coins or Account access are prohibited.

We may correct, reverse, adjust, suspend or remove M-Coins where reasonably necessary to address a technical error, duplicate allocation, failed or reversed payment, chargeback, unauthorised activity, fraud, misuse of the Service or a breach of these Terms.

M-Coins associated with a suspended or terminated Account may become unavailable or be cancelled in accordance with these Terms and the Coins Policy, subject to applicable law and any valid refund rights.

Further rules concerning the allocation, use, correction, expiration, cancellation and discontinuation of M-Coins are set out in the Coins Policy.

8. Payments

The Service allows Users to select Access Packages that provide access to digital entertainment content, interactive platform functionality and an allocation of M-Coins for use exclusively within Mitronex.

All payments made through the Service are payments for access to digital entertainment services. A payment is not a deposit, stake, bet, wager, investment or acquisition of money, electronic money, stored value or any financial product.

M-Coins are allocated as an internal component of the selected Access Package. They are not purchased as currency and do not represent funds held for the User. No payment gives the User any right to receive money, winnings, prizes, financial returns or anything with real or potential economic value.

After successful payment confirmation, the applicable Access Package and corresponding M-Coins will be allocated to the User's Account. Digital content is considered supplied when the relevant content, functionality or M-Coins become available for access or use through the Account.

The User receives a limited, personal, revocable, non-exclusive and non-transferable right to access the relevant digital content and use the allocated M-Coins within the Service in accordance with these Terms and the Coins Policy.

Payments are processed by independent Payment Providers. Full payment card details are submitted directly to and processed by the relevant Payment Provider. METROTEXT LIMITED may receive limited transaction information made available by the Payment Provider, such as the payment status, amount, currency, transaction reference and masked payment details.

Payment Providers may perform authorisation, security, fraud-prevention, sanctions or other checks before approving a payment. METROTEXT LIMITED does not control the final authorisation decision made by a card issuer, bank or Payment Provider.

You must use a payment method that you are legally authorised to use. You must provide accurate billing and payment information and must not use stolen, unauthorised, fraudulent or unlawfully obtained payment credentials.

We may reject, delay, suspend or cancel a payment or Access Package where reasonably necessary to address suspected fraud, unauthorised use, technical errors, duplicate transactions, chargeback risk, sanctions restrictions, legal requirements, Payment Provider rules or a breach of these Terms.

Prices, package availability and payment conditions are displayed through the Service before payment confirmation and may change from time to time. Changes do not affect Access Packages already successfully purchased unless required by law.

Applicable taxes will be included in the displayed price or identified separately during checkout where required. Your bank, card issuer or Payment Provider may apply currency conversion charges, cross-border fees or other charges that are outside the control of METROTEXT LIMITED.

Each Access Package is a one-time purchase unless the Website clearly identifies a different arrangement and obtains any consent required by applicable law.

9. Refund Policy

Access Packages provide digital content and platform functionality that may be made available immediately after successful payment confirmation. M-Coins allocated as part of an Access Package are considered delivered when they become available in the User's Account.

Where applicable law provides a cancellation or withdrawal right, that right will continue to apply unless and until it has been validly waived or lost in accordance with applicable law.

Where a User expressly requests or consents to the immediate supply of digital content before the end of an applicable cancellation period and acknowledges that the right to cancel may be lost once supply begins, the User may cease to have that cancellation right after the digital content has been supplied.

Nothing in these Terms limits any mandatory rights or remedies available where digital content is defective, incorrectly supplied, not as described or otherwise fails to comply with applicable consumer law. If digital content does not comply with applicable statutory requirements, the User may be entitled to repair or replacement, an appropriate price reduction or another remedy available under applicable consumer law.

Refunds may be considered where a duplicate payment has occurred, an incorrect amount has been charged, the applicable Access Package or M-Coins have not been allocated because of a verified technical failure, a payment was not authorised by the lawful payment method holder, or a refund is otherwise required by applicable law.

Refund eligibility is assessed individually. We may consider the transaction status, the reason for the request, the amount of digital content already accessed, whether allocated M-Coins have been used, the User's transaction history, available technical records and information supplied by the relevant Payment Provider.

A refund will not normally be granted merely because the User changed their mind after digital content was supplied and used, where a valid cancellation right has been lost or does not apply. This does not affect any mandatory consumer rights.

Refund and billing requests should be submitted to support@mitronex.com as soon as reasonably possible. The request should include the Account email address, transaction reference, payment date, amount and a clear description of the issue. Additional information may be requested to verify the transaction and the identity or authority of the requester.

We will review requests within a reasonable period and will normally aim to provide an initial response within thirty days. Complex cases, Payment Provider investigations or requests for additional information may require more time.

Approved refunds will normally be returned through the original payment method. The timing of receipt may depend on the relevant bank, card issuer or Payment Provider.

Where a payment is refunded, reversed or charged back, any corresponding unused M-Coins may be removed from the Account. If M-Coins connected with the refunded or reversed payment have already been used, we may restrict further access, adjust the Account or take other proportionate steps necessary to resolve the resulting discrepancy.

Users are encouraged to contact support before initiating a chargeback so that the issue can be investigated. This does not restrict any lawful right to contact a bank, card issuer, Payment Provider, regulator or consumer protection body.

Knowingly false disputes, fraudulent chargebacks, repeated misuse of refund procedures or attempts to retain and use digital content after reversing the related payment may constitute a breach of these Terms and may result in payment restrictions, Account suspension or termination.

10. Responsible Use of the Service

The Service is provided exclusively for personal digital entertainment and is not intended to generate income, provide financial returns or facilitate the acquisition of anything with economic value.

Use of the Service and selection of Access Packages are voluntary. Users remain responsible for deciding how often they access the Service and whether they select an Access Package.

The Service does not provide prizes or financial incentives for frequent participation or repeated purchases. M-Coins are used solely to access or interact with digital entertainment content and do not increase in monetary value through continued use.

You may stop using the Service, refrain from selecting additional Access Packages or request closure of your Account at any time by contacting support@mitronex.com.

You should use the Service in a balanced manner consistent with its recreational purpose. If your use is no longer enjoyable or is causing concern, you should stop using the Service, take a break or seek appropriate independent support.

Only persons aged eighteen or over may use the Service. Users must not permit a minor to access an Account, use M-Coins or make payments through the Service.

We may review unusual, excessive or otherwise anomalous Account or payment activity where reasonably necessary to protect the User, the Service, METROTEXT LIMITED or a Payment Provider. Such a review may result in temporary payment restrictions, additional verification or other proportionate protective measures.

11. Prohibited Conduct

You must use the Service lawfully, responsibly and only for its intended personal entertainment purpose.

You must not attempt to withdraw, redeem, sell, transfer, exchange, monetise or convert M-Coins into money, cryptocurrency, goods, services, discounts, vouchers, gift cards or anything else with real or potential economic value.

You must not transfer, gift, rent, sell, trade or otherwise provide an Account or M-Coins to another person. Account marketplaces, secondary markets, peer-to-peer transfers and any unauthorised mechanism for exchanging Accounts or M-Coins are prohibited.

You must not create or operate multiple Accounts without our express permission, use another person's Account, share login credentials or create an Account using false, misleading or impersonated information.

You must not permit a person under eighteen to access the Service, use your Account or make a payment through your Account.

You must not use a payment method without the lawful holder's permission, submit false payment information, make fraudulent payments, abuse refund procedures or knowingly initiate an unfounded chargeback.

You must not use bots, scripts, automated tools, macros, emulators or other unauthorised technology to access, interact with or obtain an advantage within the Service.

You must not exploit, manipulate or conceal technical errors, vulnerabilities, unintended functionality, duplicate allocations or other defects. Suspected errors must be reported promptly to support@mitronex.com.

You must not interfere with the operation, security or integrity of the Website, Accounts, Digital Entertainment Experiences, Payment Provider integrations or any related technical systems.

You must not attempt to gain unauthorised access to another Account, administrative functionality, source code, databases, servers or restricted areas of the Service.

You must not bypass geographic restrictions, age controls, security measures, verification requirements, payment restrictions or other technical safeguards through a virtual private network, proxy, false identity, false location information or similar means.

You must not reverse engineer, decompile, copy, scrape, reproduce, modify, distribute or commercially exploit the Service or any part of it except where expressly permitted by applicable law or authorised by METROTEXT LIMITED.

You must not introduce malware, malicious code, harmful files or any technology intended to damage, disrupt, monitor or obtain information from the Service or another User.

You must not use the Service for commercial, promotional, resale, financial or revenue-generating purposes. You must not advertise or misrepresent Mitronex as a platform through which money, prizes, financial rewards or real-world value can be obtained.

You must not use the Service in connection with fraud, money laundering, sanctions evasion, unlawful payments, infringement of third-party rights or any other illegal activity.

We may investigate suspected prohibited conduct and may temporarily restrict an Account or relevant functionality while an investigation is ongoing.

Where a violation is established, we may issue a warning, remove or correct M-Coins, reverse unauthorised activity, restrict payments, suspend functionality or terminate the Account. Any action will be proportionate to the nature and seriousness of the conduct and will remain subject to applicable law and valid consumer refund rights.

12. Suspension and Termination of Accounts

METROTEXT LIMITED may restrict, suspend or terminate an Account, access to particular Service features or the User's ability to make payments where it reasonably believes that the User has breached these Terms, misused the Service, engaged in prohibited conduct or created a risk to the security, integrity or lawful operation of Mitronex.

We may also take such action where reasonably necessary to comply with applicable law, sanctions restrictions, court or regulatory requirements, Payment Provider rules, fraud-prevention controls or legitimate internal risk and compliance procedures.

Depending on the nature of the issue, we may temporarily restrict an Account while conducting an investigation, requesting further information or reviewing relevant technical, payment or Account records.

Where reasonably appropriate, we may notify the User of the reason for the restriction, suspension or termination and may provide an opportunity to respond or correct the issue. We are not required to provide advance notice where doing so would compromise security, fraud prevention, an investigation, legal compliance or the rights of another person.

A User may request closure of their Account at any time by contacting support@mitronex.com. We may require reasonable verification before processing the closure request. If METROTEXT LIMITED permanently discontinues the Service or terminates an Account for reasons not resulting from the User's breach, fraud or misuse, the Company will provide any refund or other remedy required by applicable law in respect of paid digital content that has not been supplied or is no longer available.

When an Account is closed, suspended or terminated, the User may lose access to the Service, saved preferences, Account history, Digital Entertainment Experiences and any unused M-Coins associated with the Account.

Unused M-Coins may be cancelled when an Account is terminated for breach, fraud, misuse, unauthorised activity or failure to satisfy the eligibility requirements. Any cancellation will remain subject to applicable law and any valid refund or consumer rights.

Where an Account is closed at the User's request, remaining M-Coins will not be converted into money, refunded or transferred to another Account merely because the Account is being closed. This does not affect any refund right that may apply to a defective, incorrectly supplied or otherwise non-compliant Access Package.

Suspension or termination does not release the User from obligations arising before the effective date of that action, including payment obligations, liability for misuse or responsibility for an unauthorised chargeback.

Provisions relating to intellectual property, prohibited conduct, liability, governing law, disputes and any other terms that by their nature are intended to survive termination will remain effective after the Account is closed.

METROTEXT LIMITED will not be responsible for inconvenience resulting from a lawful and proportionate restriction, suspension or termination carried out in accordance with these Terms.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

13. Intellectual Property Rights

All rights, title and interest in and to the Service are owned by or licensed to METROTEXT LIMITED.

This includes the Website, software, source code, object code, databases, interfaces, Digital Entertainment Experiences, visual environments, illustrations, characters, designs, graphics, animations, audio, text, logos, trademarks, domain names and other content made available through Mitronex.

The Service and its content are protected by applicable copyright, trademark, database, design and other intellectual property laws.

Subject to your compliance with these Terms, METROTEXT LIMITED grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service solely for personal, non-commercial entertainment purposes.

This permission does not transfer ownership of any part of the Service or create any proprietary right in Digital Entertainment Experiences, Account content, M-Coins or other materials made available through Mitronex.

You must not copy, reproduce, modify, adapt, translate, distribute, publish, publicly display, transmit, sell, license, commercially exploit or create derivative works from any part of the Service without our prior written permission.

You must not reverse engineer, decompile, disassemble or attempt to derive the source code, underlying structure, algorithms or technical operation of the Service, except to the limited extent expressly permitted by mandatory law.

You must not remove, alter or conceal any copyright, trademark, attribution, ownership or other proprietary notice displayed through the Service.

The Mitronex name, logo and related branding may not be used in connection with another product or service, or in a way that may cause confusion, without prior written authorisation from METROTEXT LIMITED.

Any third-party content, software, trademarks or intellectual property made available through the Service remains the property of its respective owner and may be subject to additional licence terms.

Where you submit feedback, suggestions or ideas concerning the Service, you grant METROTEXT LIMITED a worldwide, non-exclusive, royalty-free and transferable right to use that feedback for the development, improvement and operation of the Service, provided that this does not transfer ownership of your personal data or other material protected by applicable law.

14. Availability of the Service and Disclaimers

The Service is provided as a digital entertainment service and is subject to technical, operational, security, legal and Payment Provider requirements.

We aim to maintain reasonable availability of the Service but do not guarantee that the Website, an Account, M-Coins or any particular Digital Entertainment Experience will be available continuously, without interruption or free from defects.

Access may be temporarily interrupted, limited or unavailable because of maintenance, updates, security reviews, technical failures, internet or hosting issues, third-party service failures, Payment Provider outages or circumstances beyond our reasonable control.

We may modify, replace, remove or suspend particular Digital Entertainment Experiences, visual environments, categories, features, Access Packages or technical functionality. The availability of a particular feature at one time does not guarantee its continued availability.

We do not guarantee that the Service will operate on every device, browser, operating system or network connection. Users are responsible for maintaining compatible equipment, software and internet access.

Digital Entertainment Experiences may include randomised, timing-based, sequence-based or other interactive outcomes. We do not guarantee any specific result, score, progression, visual outcome or level of enjoyment.

Scores, progress indicators, Account records and M-Coins are internal digital elements of the Service. They do not represent money, property, stored value or any entitlement outside Mitronex.

The Service does not provide financial, legal, investment, professional or other advisory services. No information presented through the Website should be relied upon as such advice.

To the extent permitted by applicable law, the Service is provided on an "as available" basis. We exclude warranties and representations that are not expressly stated in these Terms, including implied warranties of uninterrupted availability, compatibility or fitness for a particular purpose.

Nothing in this section affects mandatory consumer rights or any warranty, remedy or obligation that cannot lawfully be excluded.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, METROTEXT LIMITED will not be liable for indirect, incidental, special or consequential loss arising from or connected with the use of or inability to use the Service.

This includes loss of opportunity, business, revenue, profit, goodwill or anticipated savings, as well as loss of virtual progress, saved preferences, Account access or unused M-Coins, except where such loss results from a breach of a mandatory legal duty.

METROTEXT LIMITED will not be responsible for loss caused by circumstances outside its reasonable control, including internet failures, device or browser incompatibility, cyberattacks, telecommunications outages, hosting failures, Payment Provider disruption or other third-party service failures.

We are not responsible for loss resulting from unauthorised Account access where the User failed to keep login credentials secure, shared an Account or failed to notify us within a reasonable time after discovering a security incident.

We will not be liable for payment refusal, delay or reversal caused by a bank, card issuer or Payment Provider, except to the extent that METROTEXT LIMITED is directly responsible for the relevant failure.

We are not responsible for losses arising from use of the Service in breach of these Terms, unlawful conduct, use of unauthorised payment credentials, attempts to bypass restrictions or any effort to sell, transfer or monetise M-Coins or Accounts.

METROTEXT LIMITED is responsible for loss or damage that is a reasonably foreseeable result of its breach of these Terms or failure to exercise reasonable care and skill. METROTEXT LIMITED is not responsible for loss or damage that was not reasonably foreseeable when the contract was formed, or for business losses suffered by a User acting as a consumer. Nothing in these Terms limits any statutory rights or liability that cannot lawfully be limited or excluded.

The limitations in this section apply only to the extent permitted by applicable law and do not affect statutory consumer rights.

16. Changes to the Service and These Terms

METROTEXT LIMITED may modify, update, suspend or discontinue all or part of the Service where reasonably necessary for operational, technical, security, legal or compliance reasons, or to improve the Service without materially reducing the functionality already supplied under an existing Access Package.

Where a material change adversely affects an existing paid Access Package, the User will receive reasonable notice and may stop using the affected Service functionality and request any remedy required by applicable law in respect of digital content not yet supplied.

Changes may include updates to Digital Entertainment Experiences, Account functionality, Access Packages, M-Coins features, supported payment methods, geographic availability or technical requirements.

We may also revise these Terms to reflect changes to the Service, applicable law, Payment Provider requirements, security standards or our internal operating procedures.

The updated Terms will be published on the Website and will identify the date on which they become effective.

Where a change is material and affects registered Users, we may provide additional notice through the Service, by email or through another appropriate communication method.

Changes will not apply retroactively to completed transactions unless required by law or necessary to correct fraud, technical error or unlawful activity.

Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised version.

If you do not agree with the updated Terms, you must stop using the Service and may request closure of your Account by contacting support@mitronex.com.

Where a change affects unused M-Coins, an existing Access Package or a mandatory consumer right, METROTEXT LIMITED will apply the change in a manner consistent with applicable law and the Coins Policy.

17. Governing Law and Jurisdiction

These Terms, their subject matter and formation, and any contractual or non-contractual dispute or claim arising out of or in connection with them or the use of the Service shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer residing outside England and Wales, this choice of law does not deprive you of any mandatory consumer protections available under the laws of the country in which you habitually reside, where those protections cannot lawfully be excluded by agreement.

Subject to any mandatory consumer jurisdiction rights, the courts of England and Wales shall have jurisdiction to resolve disputes or claims arising out of or in connection with these Terms or the Service, including disputes concerning Accounts, payments, refunds, M-Coins, restrictions, suspension or termination.

A consumer may also be entitled to bring proceedings before the courts of the country or territory in which they reside where applicable law permits. Nothing in these Terms requires a consumer to waive a statutory right to bring a claim before a competent local court.

Nothing in this section limits any mandatory right or remedy available under applicable consumer protection law.

18. Contact Information

Questions concerning these Terms, an Account, M-Coins, payments, refunds, legal matters, compliance inquiries, complaints or the operation of the Service may be submitted to METROTEXT LIMITED using the contact details below.

METROTEXT LIMITED
Registered office: International House, 101 King's Cross Road, London, England, WC1X 9LP
Company number: 16905638
Email: support@mitronex.com
Telephone: +447822843950

Users should provide sufficient information to allow the relevant request to be identified and reviewed, including the Account email address and transaction reference where the inquiry concerns a payment or Access Package.

METROTEXT LIMITED will use reasonable efforts to review and respond to inquiries within an appropriate timeframe. Response times may vary depending on the nature and complexity of the request, any verification required and the involvement of a Payment Provider or other third party.